INSTRUCTIONS AND SUPPORT

• MyEducationBC Account Management - Instructions on logging in, resetting passwords, and translated support

• Click here for the MyEd Student Family Portal Tour!

FREQUENTLY ASKED QUESTIONS

Q: I need to reset my password/I’ve been locked out of my account.

A: The student should come to the office and speak to a member of the office staff. After confirming the primary email connected to the account, a temporary password will be sent to that email address.

Once you receive the temporary password, login to My Education using your student number and the temporary password. Once you do, you will be prompted to create a new password.

*IMPORTANT: do NOT use a phone when setting up a new password. It will NOT work and you’ll only have to start the process over again. ONLY use a laptop or desktop.

Q: Is there a separate account for parents?

A: No, there is one account per student. Parents use that account and login with the student’s number and their password. 

Q: How do I view my child's attendance?

A: On the main page, click the top tab "Academics." You will then see a list of your child's courses. To view detailed attendance for a specific course, click the box beside the course and then click the "Attendance" side-tab on the left hand side. You will then see any detailed attendance for that specific course including absences (A), excused absences (A-E), lates (L), etc.

Q: My child is in Grade 8 or a new student -- what's the initial password to log on?

A: Dist$2024

Q: What is my child's username?

A: Your child's student number